Privacy Policy

About Your Privacy

Fox Valley United Way values your privacy and we realize that visitors to our website may have concerns about privacy and security and is therefore providing the following information explaining our online information practices.  The policy may change from time to time. By visiting our site, you agree to the practices detailed in this Privacy Policy.

What information does Fox Valley United Way gather through the site?

When you visit our site, we collect some non-identifying basic information.  This includes total number of visitors, pages viewed, and other non-identifying information.  We use this aggregate information to improve our site and to make your experience on our website as smooth as possible.  Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Information gathered when making a donation or pledge

To make a donation through the site, you may need to provide certain other information relevant to how you choose to contribute in order to complete your pledge/gift transaction (e.g. If you choose to give by credit card, you will be prompted to provide information such as your credit card number).  You also may be required to provide additional registration information to obtain special services or to complete transaction initiated by you (e.g. recording a stated desire to donate online through this site through a company-sponsored campaign).

With whom does Fox Valley United Way share my personal information?

Fox Valley United Way will not sell, reveal or share with unaffiliated third parties any of your personally identifiable information except in the following limited circumstances:

  • We have your permission to share the information;
  • We are authorized to do so under this privacy statement; or
  • We are required by law to disclose your information or to protect against fraud or illegal activity.

With whom does Fox Valley United Way share my personal information?

The safety and security of your transaction and information is important to us.  We use an industry standard security protocol with GiveWP as our donation platform (see GiveWP’s Privacy Policy here).

Linked Sites

If you click on a hypertext link that takes you to another site outside of Fox Valley United Way, we are not responsible for the information collection practices and use at that other site.  In addition, when you initiate a transaction through such a link, the information you and we submit to such an entity to complete your transaction becomes subject to that entity’s privacy or information use policies.  Fox Valley United Way is not responsible for the privacy or information use policies of such entities.

Who can I contact for more information?

If you would like to be removed from the Fox Valley United Way’s mailing lists, or if you would like to update your personal information, you may notify us by e-mail, telephone, fax or postal mail.  Fox Valley United Way will use reasonable efforts to promptly resolve any issues.

Fox Valley United Way
44 East Galena Blvd
Aurora, IL 60505
Phone: 630-896-4636 / Fax: 630-896-4681

Refund Policy

Once confirmed, your donation is an unconditional and voluntary gift to the charity.  Generally, charities do not refund donations due to the difficulties with tax receipting.  Therefore, Fox Valley United Way does not issue refunds to donors for tax-deductible contribution it processes.  Exceptions can be made if there are extenuating circumstances including, but not limited to system processing error or human error (extra “0’s, duplicate amounts, etc.).  If you experience an error, please contact us immediately.